Kayako Support Suite 3.11.01

Our flagship support product SupportSuite™ is a robust and flexible turn-key solution, allowing you to implement effective support channels, e-mail management and manage self-help resources. SupportSuite™ does this by combining ticketed support (web and e-mail based), live chat and an intuitive customer interface.

Key features of SupportSuite™ include:
Clean, fast and intuitive AJAX-based interface
Integration with Microsoft® Active Directory® (LDAP), vBulletin™ and ModernBill™, among many other third-party applications
Reliable live chat seamlessly through a client's web browser
ViewShare to share a desktop view with a client via their web browser
Integrated VoIP (soft phone) functionality
Robust SLA management, work schedules and escalation pathways
Teamworking features for creating and sharing events, tasks and contacts
Detailed reports and analysis
Synchronization with Microsoft® Outlook®
Integrate and synchronize with a Windows® Mobile® device

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